Synthetic agents in production. What they actually do.
Real builds, not slides. Anonymized under NDA — we describe what each agent does and what it leaves done, without inventing anything. Each one is a piece of an InnovaBlack agentic ecosystem, handed over working.
CRM + WhatsApp sales agent + back-office automation
Optical manufacturer with a store network ran on spreadsheets and loose WhatsApp. We built a lightweight CRM, a WhatsApp sales agent that answers at any hour, qualifies social leads and books store visits, and automated the weekly store close.
Order-tracking & supplier-coordination agent
A logistics operator drowning in “where is my order?” messages. The agent answers order status on WhatsApp at any hour, coordinates with suppliers and flags delays before the customer complains.
Reservations concierge by voice + WhatsApp
Restaurant group losing covers to no-shows and missed calls. The concierge agent takes reservations by voice and WhatsApp, releases unhonored tables and prioritizes the waitlist by visit frequency.
Cart recovery + omnichannel support agent
Omnichannel retailer with support scattered across channels and abandoned carts going cold. One agent recovers carts over WhatsApp and email, and resolves routine support across web and social — one brain, every channel.
Client intake + document agent
Accounting firm drowning in intake and document chasing. The agent collects client data, requests and validates documents, and routes complete files to the team — no more back-and-forth by email.
Appointment + triage routing agent
Private hospital with phone lines saturated. The agent books appointments over WhatsApp, routes by specialty and sends reminders that cut no-shows — patients get answered at any hour.
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