Synthetic agents that work inside your operation. Your team stays in charge.
A synthetic agent is an AI agent that does real work —serving, selling, collecting, following up— inside your systems and on the channels your customers already use. Synthetic OS runs every agent; your team sees, steps in and stops them from the Agentic Office. Synthetic agents are one piece of the agentic ecosystems InnovaBlack® builds and runs — specialized in financial institutions, open to any industry.
No cost · talk to an agent instantly · No commitment
Handles, qualifies, checks stock with another agent and closes the sale around the clock, with your team one tap away.
Not a promise. Already running.
Agents in production serving, selling and operating for real businesses — in beauty, vision care, finance and services. Not pilots: they work every day.
InnovaBlack runs its own operation on synthetic agents: chief of staff, support and technical coordination. We test it at home before we propose it to you.
From one agent to a coordinated synthetic team that runs whole areas of your business. We start with what hurts most and grow from there.
Who runs a synthetic agent?
Three layers, each with one job: the agent executes, Synthetic OS runs it, and your team decides from the Agentic Office.
Synthetic agents
The ones doing the work: sales, support, collections, reception and follow-up. Each with a defined job, connected to your systems —CRM, ERP, lending or collections platform— and to the channels your customers already use.
See the roles →Synthetic OS
The operating system behind every agent: its intelligence, rules, memory, monitoring, brake and ability to repair itself. It's what turns an AI model into an agent you can govern.
What Synthetic OS is →Agentic Office
Where your team sees what every agent does, takes over a conversation, hands it back and hits the brake. Every decision lands in the audit log, ready for review.
How it's governed →Synthetic agents are one piece of InnovaBlack®'s agentic ecosystems, alongside agentic systems, the Agentic Office and service robots. Still evaluating? Read the questions to ask before hiring an agent and how to measure one.
What a reply bot simply can’t do
They act, not just answer
They check inventory, book and write to your CRM. Every action is real and auditable.
They remember every customer
They keep history and context across conversations. No starting from scratch each time.
They understand audio and images
A voice note or a photo of a product: they interpret it and act.
They coordinate with each other
Sales checks with inventory before closing. A team, not a lone bot.
Supervised and auditable
Clear rules and a trace of every decision. A person reviews and corrects. No black boxes.
What do you actually get? A managed agent, not a software license.
We build it
Tailored to your business: your tone, your rules and what you sell.
We connect it
To the channels and tools you already use.
We supervise it
It runs with clear rules and a person watching. No surprises.
We improve it
We tune it every month with what your team corrects. Ongoing service.
A managed service: an activation fee plus a monthly operations fee. No per-seat licenses.
An agent for every function of your business
Each one built to fit you: your tone, your rules, your data.
Customer support
Answers questions, books appointments and captures data around the clock. Only escalates to a human when it has to.
See agent catalogSales & reception
Qualifies the prospect, quotes from your catalog and takes them all the way to booking. Connected to your CRM.
See agent catalogInternal operations
Builds reports, reconciles data across systems and sends threshold alerts. Integrated with what you already use.
See agent catalogExecutive copilot
Ask it by chat how the week is going or which customers are at risk. With your live data. Private, just for you.
See agent catalogAgent orchestrator
Coordinates several agents: distributes tasks, consolidates reports and keeps everything aligned. Grows without losing control.
See agent catalogWhat's happening with AI agents
Weekly reads on why agents already run inside companies and how to put one to work. No jargon, technical honesty.
Go to InsightsFrom Discovery to an agent in production
Discovery
Talk to Luz from InnovaBlack, instantly. She maps which part of your operation to put in an agent’s hands first.
Proposal
You get the scope, the roadmap and the cost. No fine print, no surprises.
In production
We build it, connect it to your systems and channels and leave it running, with your team in charge from the Agentic Office.
Managed service
We keep the agent and Synthetic OS updated, monitored and secure, and improve it with what your team corrects.
Activation fee + monthly operations fee — on your infrastructure or ours.
What everyone asks before starting
What is Synthetic OS?
The operating system behind every InnovaBlack® synthetic agent: its intelligence, its rules, its memory, its monitoring, its brake and its ability to repair itself. It's what lets you govern an agent, not just put it on reply duty.
Who supervises the agent?
Your team, from the Agentic Office: they see what every agent does, take over a conversation whenever they want, hand it back and stop the agent. Every decision is logged. We keep the operation running, secure and up to date.
Does the agent pretend to be a person?
No. No agent pretends to be a person, and someone on your team is always available to take over the conversation.
Who owns the data?
You do. The agent runs on your information and your accounts; we never use your data to train models or mix it with other clients.
Does it replace my team?
No. It handles the repetitive work around the clock and escalates to a person when needed. Your team stops firefighting and focuses on what takes judgment.
Do you only work with financial institutions?
They're our specialty: lenders, credit unions, leasing companies, credit fintechs and insurers. We bring the same ecosystem to other industries —healthcare, retail, services, manufacturing— when what they need is to run on agents, not a standalone bot.
Which AI models do you use?
We build on Claude and also work with GPT, Gemini and other models depending on the task. We don't lock you into a single vendor.
How long until it's running?
We agree on the timeline with you during Discovery, based on the systems and channels involved. The goal is a working agent in production, not an endless pilot.
How much does it cost?
Each agent is tailored: an activation fee plus a monthly operations fee that keeps it updated, monitored and secure. Tell Luz about your case and she'll give you the scope and the number, no commitment.
Which part of your business should a synthetic agent run?
Talk to Luz from InnovaBlack. She tells you which agent to start with, which systems to connect and the roadmap to production. No forms, no calls, no cost.
No cost · instant · No commitment