Support · Always on
Your support team spends
most of its day answering
the same questions.
A synthetic agent that handles repetitive inquiries autonomously — around the clock, on every channel.
I want a customer service agentResponds
Handles FAQs, order status, schedules, policies and bookings instantly. No wait time, no ticket queues.
Learns
Trained on your documentation, past conversations and internal policies. The more it interacts, the better it gets.
Escalates
Detects when a case needs a human — frustration, complaint, legal, custom request — and hands it off with full context.
Frequently asked questions
How much can the agent handle on its own?
Most recurring inquiries — order status, schedules, return policies, FAQs, booking confirmations. What falls outside its scope it escalates to a human agent with full conversation context.
Does it work outside business hours?
Yes, around the clock. That's one of its main advantages: it responds late at night with the same quality as during office hours. No shifts, no overtime.
What channels does it cover?
WhatsApp Business (official API), web chat widget, Telegram and email. You choose the channels that matter most to your customers.
What happens when a customer is upset?
The agent detects frustration signals and escalates to a human immediately, passing complete context so the rep doesn't have to ask them to repeat everything.
Can it handle multiple languages?
Yes — it responds in the language the customer writes in. Spanish, English and Portuguese are natively supported.
How long to go live?
It moves through Discovery, design, build and testing: we map your most common inquiries and define escalation rules, and the agent learns from your existing documentation and past conversations. Timing depends on your integrations; Luz gives you the plan in the diagnostic.
Your repetitive support tickets answered — without adding staff.
Talk to Luz and find out if a customer service agent fits your operation.
Sin costo · sin llamadas · hablas con un agente al instante